Thanks for reaching out to Microsoft Community and posting your concerns. This is a terrible situation that affects me extremely negatively. I have a confirmation of purchase in the online store. There is another problem! As it turned out recently, the manufacturer's warranty ended in April 2020.Īlthough I bought the device on April 13, 2020. There is a feeling that with a stronger load, an explosion Help me solve this problem! The tablet is really uncomfortable to use. After confirming that the tablet is free of defects. On June 6, a representative of the technical support service admitted that it was impossible to fix the defect and offered to change the device.Īfter that, I applied to the online store but I was refused the exchange. For several days, the specialist tested the tablet remotely with my help. On may 28, 2020, I contacted Microsoft technical support. On may 28, 2020, an online store specialist confirmed the presence of sounds and confirmed that this is normal. On may 25, 2020, I made a request to the online store to diagnose the device. These sounds appear both when working from the mains and from the accumulator and when the tablet is turned off. Inside the tablet, you can hear extraneous sounds similar to an electric discharge (clicks and creaks). Starting from may 25, 2020, a defect was detected in the device. On April 13, 2020, I bought a Microsoft Surface Pro 5 tablet from an online store in Moscow.
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